Hubby did a lovely thing for me yesterday by ordering a bouquet of flowers to be delivered. Such a thoughtful gesture but unfortunately I noticed that some of the flowers looked like lilies. (Cats are allergic to them so if they were, I’d have to keep them locked away in the guest bedroom away from a certain grey cat).

Hubby knows about the potential danger so when I called him to say thank you he said that he had specifically requested native types (and no lilies) because of how much I love them and for the obvious reason that he didn’t want to make Oscar sick or you’know, dead. So, I called the florist to double-check what they were and this is how the conversation went down:

After a few minutes of being on hold..

Me: Hi, I just had some flowers delivered to me and I wanted to confirm if they are lilies.

She: Oh, ok. Erm…. (giving of name and suburb). I can’t tell you what they are because you are not the customer and due to privacy laws I need to have permission.

Me: Well I am the customer in that they were just delivered to me and I don’t want my cat to die so can you just confirm if they are lilies please?

She: Oh, ok. Erm…. Have you tried Googling it?

She clearly had no idea what had been ordered or sent out so that was the end of that call.

I mean, I knew that Doctors, Lawyers and Florists take their oaths very seriously but to be on the receiving end of someone so passionate about the Flower Act of 2001* was an eye-opening experience.

Luckily I had my good friend visiting, who is calm under pressure, and she swiftly Googled it and we confirmed that they were indeed lilies. In fact, all of them were lilies except for three natives in the middle.

It made me quite upset to put them out of sight, out of tiny paws way, especially after such a thoughtful gesture. Hubby is going to contact them today because he didn’t get what he requested and paid a pretty penny for, but I’m trying to remind myself that it really is the thought that counts.

I think we’re going to gift them to Hubby’s Mum because I’d rather they be out in full show then locked away in a stuffy bedroom.

And how was your week?

Until next time,

Katie

* I don’t think this is a real Act but it totally should be. If Floral Designing isn’t a profession that needs stringent privacy laws then my world no longer makes sense.

0 comments

  1. Wow sometimes I think people have become a bit robotic when it comes to customer service and forget they’re dealing with real people. Glad you checked it out though, many people wouldn’t.

    1. Well, Oscar eats anything (except cacti) so I didn’t want to risk it. I knew lilies were a big poison for cats but there are so many varieties it’s hard to tell. We considered putting them outside but then I’d worry about the neighbourhood cats – the same ones that will break in and eat me if/when I finally trip over Oscar and am unable to move πŸ˜‰

    1. I know, it is the thought that counts though and that’s the main thing. Apparently Hubby’s Mum loved them and Oscar is still alive so all in all, it’s been a good day!

  2. Good customer service is a nearly dead art for sure. It pains my existence, lol.
    Did you ever get the right ones? A refund? A sincere apology that they sent specifically the wrong flowers that could have killed a family member? I sincerely hope so, how rude!

    1. No, we didn’t follow it up. I just cowardly wrote about it on here! Seriously, we did some research and they came back with lots of sites saying not to use them and they were being investigated by a government department for some kind of fraud or something (Florists! Who knew!). So yeah, I just clung onto the thought and hugged my cat πŸ™‚

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